Terms of service

GENERAL TERMS AND CONDITIONS

THE FIRST SECTION OF THIS PAGE PROVIDES INFORMATION ABOUT OUR TERMS AND CONDITIONS

§ 1 SCOPE
Transactions and deliveries are carried out exclusively in accordance with the following General Terms and Conditions in their version valid at the time of the order.

§ 2 CONTRACTUAL PARTNER, LANGUAGE, APPLICABLE LAW
The contractual partner is YO GRILLZ S.R.O, PRISTAVNÍ 1220/13, 170 00 PRAGUE, Czech Republic. The contractual language is German. Czech law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

§ 3 CONTRACT CONCLUSION
The customer’s order constitutes an offer only. A contract is concluded only upon our acceptance. The customer will be informed of the acceptance via email.
An order is only possible if all mandatory fields marked with * in the order form are completed. If information is missing or the order cannot be processed for other reasons, the customer will receive an error message. Once the order process is completed, the customer will be informed via a confirmation page.

The purchase contract is stored by us and can be accessed either by entering the order number and email address at yogrillz.at/pages/versand or, if a customer account is created, at yogrillz.at/account/login/.

§ 4 PRICES, DESTINATION COUNTRY, SHIPPING COSTS, RETURNS
All prices include the statutory VAT of the Republic of Austria. The offer is directed to customers worldwide. Specific shipping cost provisions can be found at yogrillz.at/pages/versand/. For deliveries to non-EEA countries, the consumer bears all import and export expenses, including any customs duties, fees, and taxes. Fabrini is not liable for potential delivery restrictions or prohibitions in countries outside the EU. The customer bears the costs and liability for returning goods. For returns, the originally packaged items must include the fully completed return form provided.

§ 5 RETENTION OF TITLE
The goods remain the property of Fabrini Juwelenhandels GmbH until full payment is received.

§ 6 DELIVERY
Unless otherwise agreed, delivery is made from stock to the delivery address specified by the customer. Orders can also be picked up during business hours at our store on Mariahilfer Straße 88, 1070 Vienna, Austria. Availability information can be found under individual products. Please note that all availability, shipping, or delivery information is approximate and non-binding. If ordered products are found to be unavailable during order processing, customers will be informed via email. If delivery is not possible due to the customer not being present at the specified delivery address, the customer bears the costs of the unsuccessful delivery.

§ 7 PAYMENT METHODS
We accept the following payment methods/credit cards:
• Sofortüberweisung
• PayPal
• American Express
• Mastercard
• Visa

§ 8 RIGHT OF WITHDRAWAL/CANCELLATION RIGHT
The term "Rücktrittsrecht" commonly used in Austria corresponds to the term "Widerrufsrecht" used in Germany and in the EU Consumer Rights Directive. We use the synonymous terms "Widerrufsrecht (Rücktrittsrecht)." In the withdrawal policy, only the term "Widerrufsrecht" is used, which is equivalent to the Austrian term "Rücktrittsrecht."
Details can be found in the withdrawal policy.

§ 8.1 NO RIGHT OF WITHDRAWAL
For goods made to customer specifications or clearly tailored to personal needs, there is no right of withdrawal.

§ 8.2 EXCLUSION OF THE RIGHT OF WITHDRAWAL
For goods that, due to their nature, are inseparably mixed with other items after delivery, the right of withdrawal does not apply.

§ 9 LEGAL WARRANTY NOTICE
The provisions of the statutory warranty apply. The warranty period for the delivery of movable goods is six months from the date of acceptance.

§ 10 CUSTOMER SERVICE / WARRANTY
Complaints based on statutory warranty claims can be made in the original packaging using the form enclosed with the order.

Vienna, December 12, 2024

WITHDRAWAL POLICY

THE SECOND SECTION PROVIDES INFORMATION ABOUT YOUR RIGHT OF WITHDRAWAL

RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us, YO GRILLZ S.R.O, PRISTAVNÍ 1220/13, 170 00 PRAGUE, Czech Republic, of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). Please use the attached model withdrawal form.
To meet the withdrawal deadline, it is sufficient to send your communication regarding the exercise of the withdrawal right before the withdrawal period expires.

CONSEQUENCES OF WITHDRAWAL
If you withdraw from this contract, we will reimburse all payments we have received from you, excluding any shipping costs and deducting any redeemed discount codes, without undue delay and no later than fourteen days from the day we receive your notification of withdrawal. However, we reserve the right to delay the refund until we have received the returned goods.
We will use the same means of payment for the refund that you used in the original transaction, unless expressly agreed otherwise. No fees will be charged for the refund. You bear the direct costs of returning the goods.